Patient Access Specialist

The Patient Access Specialist course is one of five courses comprising the Patient Access Specialist certification program. Patient Access Specialists represent the front line of the healthcare service for patients entering a practice, hospital or clinic with a constant eye toward excellent customer services and the overarching goal of achieving a positive experience for the patient. The Patient Access Specialist plays a key role for any provider and works as a strong team player in a dynamic, fast-paced, patient-centered practice. To be successful in this field, Patient Access Specialists must possess strong communication skills, an understanding of medical terminology and anatomy as well as a comprehensive understanding of the importance of the revenue cycle and medical insurance options available to patients. A clear understanding and successful transmission of information from the patient and medical insurance companies is paramount in guaranteeing prompt administration of medical treatment to the patient and quick financial reimbursement to the medical facility.

Throughout the course, students will be introduced to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. Students will learn to perform functions essential to the Patient Access Specialist roles including admissions, registration, financial/insurance coverage counseling, pre-certification, patient relations, and scheduling as well as common techniques and methods for success across varying practices. Students will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam.

Audience: The target audience for the Patient Access Specialist course includes students who are new to the Healthcare field and wish to work in a front-line registration position in a hospital setting.

The Patient Access Specialist course will address the following primary course objectives:

  • Explain the revenue cycle and the functions of a Patient Access Specialist
  • Identify government and regulatory agency requirements applicable to the Patient Access Specialist position
  • Describe how the measurement of performance, safety, and accuracy relates to the future development of an organization
  • Explain the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam

Certification:  This course constitutes 1 of the 5 courses necessary to gain the Certified Healthcare Access Associate Certification
Certifying Body:  National Association of Healthcare Access Management

Click HERE for Certification Information

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