Business & Professional


Management and leadership are an essential part of any organization’s successful operation. Every organization requires capable supervisors to motivate employees, maintain or increase productivity and advance the overall goals of the organization. To this end, front-line supervisors have an immediate and important impact on the quality of work and overall attitude of every employee he works with. This Supervision course is geared toward new or existing supervisors to ensure you can avoid costly mistakes and ensure you don’t develop poor supervisory habits that can affect your overall performance. Good leadership and management skills are rare to find and a mastery of these principles will ensure your staff respect you as a manager, are motivated to work with you and for you and provide a foundation of knowledge and best practices in management that will serve you for years to come as you move up the corporate ladder and take on additional responsibility.

In this course, students will learn about the roles and responsibilities of supervisors. The course builds from a foundation of fundamental skills through a pyramid of understanding the expanded scope of responsibilities for first-time, first-line supervisors through the chairman of the board in private, service, or public organizations.

Upon completion of the course, the students will be able to:

  • Review the competencies and key skills needed to be effective in a supervisory position
  • Demonstrate supervision skills to meet challenges in the workplace
  • Demonstrate planning, goal-setting, and organizing skills
  • Demonstrate staffing, recruiting, and retention skills
  • Demonstrate control process skills
  • Demonstrate problem analysis and decision-making skills
  • Demonstrate positive, motivational leadership skills
  • Demonstrate effective communication skills
  • Demonstrate group- and team-building skills
  • Demonstrate skills in performance appraisal
  • Demonstrate workplace health and safety skills
  • Demonstrate skills in conflict resolution, negotiation, discipline, and politics in the organization
  • Demonstrate change management skills
  • Demonstrate skills in the collective bargaining processes

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