How to Manage Conflict in an Organization

The How to Manage Conflict in an Organization course provides students with an overview of effective ways to manage conflict in the workplace. Students will learn to identify a range of types of conflict, as well as techniques for eliminating each type of conflict. They will examine a variety of methods for conflict resolution and identify differences between interpersonal and structural conflicts in the workplace. Finally, they will learn why it is so important to resolve conflicts in the workplace as soon as they occur.

In any organization bringing together members with different experiences, opinions, attitudes and expectations, conflict is inevitable. Learning how to manage conflict effectively and actually channel these differences toward organizational goals is a unique skill that will serve participants for years to come both as an employee and/or manager in any organization. Even positive conflict can be a great asset to an organization as clashes on ideas and processes can lead to a better output but only if managed in the right way.

How to Manage Conflict in an Organization will introduce participants to various types of conflict – some negative and some positive – so that they can best apply various techniques for diffusing negative conflict and using positive conflict to get the best out of any team. This course is ideal for any manager or supervisory employee so that they understand how conflict can arise, how to avoid conflict from arising in the first place, and how to resolve conflict in the most effective way for individuals and the overall organization. Participants in this course will come away with a comprehensive understanding of the types of conflict that may arise, various approaches to conflict resolution depending on the intended outcome and how to handle hostile conflict should such an issues arise. Throughout the course, the importance of conflict resolution and constructive solutions are emphasized in addressing both interpersonal and structural conflict that can arise at any time. The best managers can turn any conflict into a positive result, whether taking the best of both conflicting ideas or using interpersonal conflict as a teachable moment for team building. How to Manage Conflict in an Organization will ensure participants leave with strategies for addressing all kinds of conflict in the most effective and productive way.

The How to Manage Conflict in an Organization course will address the following primary course objectives:

• Explain when to use different types of conflict resolution
• Identify the different approaches to conflict resolution
• Identify types of conflict
• Explain how to handle hostile conflict
• Describe the importance of conflict resolution in the workplace
• Identify differences between interpersonal and structural conflict

Content provided by the American Management Association